Certified Quality Auditor (CQA) Prasctice Exam

Communication by telephone is likely to be most effective when used for:

1. Performing assessments

2. Corroborating information

3. Meeting random sampling requirements

4. Assessing the adequacy of a written form

The correct answer is: Corroborating information

Communication by telephone proves to be particularly effective for corroborating information due to the immediacy and directness of the medium. When seeking to validate facts or clarify details, a phone call allows for real-time interaction, enabling both parties to ask questions and provide responses on the spot. This back-and-forth dialogue can lead to quicker resolution and deeper understanding than written communication, which may lead to delays in responses or misinterpretation due to lack of tone and context. This method is advantageous in situations where the subtlety of meaning and the ability to negotiate or clarify are vital. For instance, if there are discrepancies in reports or information from various sources, making a telephone call facilitates a rapid exchange of viewpoints and immediate correction of any misunderstandings. In contrast, other options like performing assessments or meeting random sampling requirements involve more structured processes that benefit from documentation, standardized procedures, and objective criteria, making them less dependent on the conversational nature of phone communication. Assessing the adequacy of a written form is inherently a review process that typically requires close examination of the document rather than discussions over the phone, which may not address specific details effectively.