Certified Quality Auditor (CQA) Prasctice Exam

What is a root cause analysis best described as?

1. A process to evaluate corrective action plans

2. A process to determine the basic reason for an undesirable condition

3. A process to identify the symptoms of an undesirable condition

4. A process to differentiate between major and minor problems

The correct answer is: A process to determine the basic reason for an undesirable condition

A root cause analysis is best described as a process to determine the basic reason for an undesirable condition. This technique is essential in quality management and continuous improvement initiatives, as it focuses on identifying the underlying factors that lead to a problem rather than merely addressing the symptoms or outcomes of that problem. By pinpointing the root cause, organizations can develop effective solutions that prevent recurrence. This proactive approach is crucial in fostering a culture of improvement, as it shifts the focus from reactive measures to constructive strategies aimed at eliminating the source of the issue. In contrast, the other options do not capture the essence of root cause analysis. Evaluating corrective action plans emphasizes the strategies after identifying a problem, while identifying symptoms only addresses visible aspects without delving into underlying issues. Differentiating between major and minor problems can relate to prioritization but does not encompass the fundamental analysis that root cause analysis entails.