Certified Quality Auditor (CQA) Prasctice Exam

Which of the following is considered an unacceptable way to verify a corrective action?

1. Reviewing measurement records after the correction has been made

2. Contacting the individuals responsible for implementing the correction

3. Conducting another audit on the process or system

4. Collecting or observing the new results of the process

The correct answer is: Contacting the individuals responsible for implementing the correction

The correct answer highlights that contacting the individuals responsible for implementing the correction is not considered an acceptable way to verify a corrective action. This approach lacks objectivity and may introduce bias. Verification should rely on objective evidence rather than personal testimony. By simply asking the individuals involved, you may receive confirmation of corrective actions without validating the effectiveness through measurable data or evidence. In contrast, the other options provide more reliable methods of verification. Reviewing measurement records after the correction has been made allows for an assessment based on actual data. Conducting another audit on the process or system provides an independent evaluation of the situation, ensuring that the corrective actions have effectively addressed the issues. Similarly, collecting or observing the new results of the process helps in understanding the real impact of the implemented changes through concrete outcomes. These methods focus on obtaining verifiable and objective evidence of effectiveness, which is essential for confirming that corrective actions have achieved their intended results.