Certified Quality Auditor (CQA) Prasctice Exam

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Which technique can be used to ensure consistency in auditing human resources?

Standardizing interview questions
Utilizing random sampling methods
Applying subjective evaluations
Conducting informal interviews

The correct answer is: Standardizing interview questions

Standardizing interview questions is a crucial technique when it comes to ensuring consistency in auditing human resources. By using a fixed set of questions, auditors can ensure that each interview is conducted in the same manner, allowing for reliable comparisons across different subjects or departments. This standardization minimizes biases and varying interpretations that can occur when different auditors ask different questions or approach the topic in diverse ways. Standardized questions also help in building a structured framework for collecting data, which promotes uniformity. This allows auditors to gather information that is more easily quantifiable and analyzable. The focus on consistency through standardization aids in making informed decisions based on reliable data. In contrast, techniques such as random sampling, subjective evaluations, and informal interviews may introduce variability and subjectivity, which can lead to less reliable and varying results, detracting from the objective of consistent auditing practices. Therefore, standardizing interview questions is a methodical approach that enhances the reliability and validity of the audit process within human resources.